The Villages is a place of endless activities and entertainment. If you have ever been to a show at Savannah Center, bought a ticket to the movies or have attended a comedy night at Lazy Mac’s Laughs, then it is likely you are familiar with one of the largest parts of the team that makes these activities possible- The Villages Entertainment Box Offices!
We spoke a bit with the Director of Ticketing and Customer Relations, Yasmeen Stogden who started her Dreammaker journey back in 2016 with The Sharon L. Morse Performing Arts Center.
“Though I was a customer relations liaison and box office clerk, my priority was always the patron’s experience. From the beginning, I recognized the passion/creativity of those around me and the support of a company that cares for its employees and patrons”.
These priorities and goals Yasmeen focused on created a higher standard of customer relations with patrons Villages led and eventually led her to The Villages Entertainment as Box Office Manager.
“When offered the position of Box Office Manager, I knew that position needed to be so much more.”
Yasmeen states,
“ It needed to provide a patron first experience, thus the Director of Ticketing and Customer Relations was born”.
Yasmeen may be the Director of Ticketing, but she has a whole team by her side to aid in servicing patrons so that all Villagers are able to take full advantage of the entertainment in The Villages.
For those who aren’t familiar, there are three ways that you can purchase tickets to The Villages Entertainment ticketed events. They are here on our website, by calling the Remote Box Office (352) 753-3229 or in person at a Villages Box Office Location.
Remote Box office and in person experiences are directed through Customer Experience Representatives. Yasmeen states the objectives of these Representatives and how they are truly a personable hub of knowledge for “what’s happening” in The Villages .
“Our Representatives goals are simply to provide a patron first experience while meeting the demand on any given day or location. As a CER, the focus is to maintain resources on the hundreds of events we provide annually while also staying informed of community events as well.”
Betsy (Mary Beth) Norris, a Customer Experience Representative of 5 years, explains why the role is so important and what it means to her.
