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Know Before You Go

Savannah Center COVID-19 Performance Guidelines

Please see our section in Health & Safety for The Savannah Center’s most up to date information on COVID-19 policies.

The Sharon L. Morse Performing Arts Center COVID-19 Performance Guidelines

Please visit  The Sharon | Re-Opening The Villages Sharon L. Morse Performing Arts Center for the most up to date information on what this venue’s COVID-19 policies are.

Directions, Parking & Local Information
Directions Location information for our theatres and spaces are located here.
 

Parking There is no charge for parking at any of our venues; we highly encourage traveling by golf car and carpooling whenever possible for all of our venues and events.

Latest Updates The Villages Entertainment Department uses The Villages Media Group to advertise and update on the Town Squares and Events. This includes The Daily Sun, WVLG 640 and Channel 2. Also check out our FB page for the most up to date information from nightly entertainment cancellations to new event announcements!

Box Office

Resident Discount Only the individual purchasing the tickets needs to provide a valid Resident ID. Once validated, the discount is applied to the entire transaction. Some performances do not offer a resident discount. Please refer to individual events for specific resident and general public pricing.

Infant/Youth Seating Everyone is required to have a ticket, regardless of age, or if they are sitting in your lap. Parents/Grandparents should use discretion when deciding what shows are appropriate for their children.

Group Purchases Certain events have specific limits on the maximum quantity that can be purchased. If you need to purchase more tickets than the allowed quantity, please contact The Villages Box Office at tickets@thevillages.com or (352) 753-3229.

Online Accounts In order to purchase tickets online, you must first create an account. This allows us to ensure your tickets get to you and that we may better serve you should you need assistance. Your account can be created and managed at https://tickets.thevillages.com/account/login.

Online Purchases After creating an account, there are many options available to you when purchasing tickets online. Each option carries its own costs and delivery methods. Following every purchase you will receive a confirmation email. This will not be your ticket(s). If you selected print at home, your tickets will be sent to you in PDF format in a separate email.

    • Print At Home - your tickets are delivered in a second email in PDF format. Delivery is generally within 10 minutes of purchase
    • Will Call - your tickets will be available at the will call window of the performance venue.
    • FedEx - your tickets will be sent to you via FedEx. This option carries an additional cost of $20.
    • Mobile - tickets are sent instantly straight to your account on tickets.thevillages.com where you can view them on your phone. No need to print anything!

Misplaced Tickets Losing or misplacing tickets happen! If this happens, simply reach out to us at tickets@thevillages.com or (352) 753-3229 and we can void your old tickets and get new ones to you via email, mail, or will call.

Exchanges / Returns / On Account We understand that things happen and you can't always go to a show you bought tickets for, so we are happy to help! On most shows, exchanges are permitted towards the purchase of any future performance that is currently on sale. Simply reach out to us or fill out the form in your account on tickets.thevillages.com and we'll take care of it for you. On shows at The Savannah Center, The Sharon, and The Studio, we can also give you credit on your account for a future purchase. Credit never expires and is a great way to give yourself time to decide on the next show you'd like to see!

Inclement Weather Each Event has an individual policy with regards to inclement weather. Please contact The Villages Box Office at tickets@thevillages.com or (352) 753-3229 with any questions or concerns regarding the postponement or cancellation of an event. The safety of our patrons is our primary concern, cancelled or rescheduled event refunds will be considered based on the individual event, however if the event is not cancelled or rescheduled no refunds will be provided.

Events

Lobby Most venues will open doors approximately thirty (30) minutes prior to the show. The Sharon L Morse Performing Arts Center will open doors approximately forty-five (45) minutes prior to show time. Individual performances may vary, so please check your tickets for additional information.

Will Call Available one (1) hour prior to show time at the venue's box office window. If there is not a box office at the venue there will be a table with signage available for will call tickets and additional ticket purchasing opportunities one (1) hour prior to show time.

Cameras, Video & Audio Recorders Due to the variety of performances being offered there will be an announcement prior to the start of the performance with regards to what will be allowed. Most performances will not permit video, audio or photography of any type throughout the duration of the performance.

Concessions Bars are located in the lobbies of most performances. A variety of alcoholic and non-alcoholic beverages are available using cash or credit.

Town Squares

Covid-19 Information Please visit our Health & Safety section on our website for information on what we are doing at the squares to help you feel safe and ready to dance the night away once again!

Town Square Calendars The calendar insert is available on the last Sunday of the month in The Daily Sun newspaper.

Performer & Vendor Suggestions Have a member or representative of the performer fill out the Performer Application or Vendor Application.

Beverage Policy Our liquor license is limited to the Town Square where you purchase your drink and only to beverages distributed by our bars. Any consumption of alcohol outside of these limitations is in violation of local laws and ordinances and is subject to enforcement by local authorities.

Inclement Weather In the event of inclement weather Nightly Entertainment may be postponed or cancelled. Each square is reviewed individually using a variety of factors and on a case by case basis and will be announced on all media outlets for The Villages.

Amenity Fees the Nightly Entertainment at the Squares is not funded by your Amenity fees.

Sumter County Tourism Grant Whenever the Sumter County Board of County Commissioners logo is displayed, it denotes that event has been funded in part by a Tourist Development Tax Grant from the Sumter County Board of County Commissioners in conjunction with the Sumter County Tourist Development Council.

Accessibility

Assistive Listening Devices Assistive Listening Devices are available at each venue. Please ask one of the ushers or staff members prior to the performance and they will provide you with information on how to get a device. Ear plugs are also available at each venue by asking an usher or staff member.

Sign Language / Interpreter Performances Interpreter available upon request for all productions hosted or sold by The Villages Entertainment. To request this service, contact our Box Office Administration Team at 352-750-5411 or via email at tickets@thevillages.com.

Wheelchair & Mobility Assistance At every venue, we have many wheelchair accessible seats. On our seating charts when buying tickets, these seats are independently marked to make them easier to find. If all of those seats are sold, please contact The Villages Box Office  at tickets@thevillages.com or (352) 753-3229 and we will do everything we can to accommodate your needs.

Service Animals are allowed without purchasing an additional ticket with proper paperwork, however companion animals are not invited inside the venue.

Movie Theaters

Box Office

Resident Discount Only the individual purchasing the tickets needs to provide a valid Resident ID. Once validated, the discount is applied to the entire transaction.

Infant/Youth Seating Everyone ages 2 and older is required to have a ticket. Parents/Grandparents should use discretion when deciding what movies are appropriate for their children.

Online Accounts In order to purchase tickets online, you must first create an account. This allows us to ensure your tickets get to you and that we may better serve you should you need assistance. Your account can be created and managed at https://tickets.thevillages.com/account/login.

Online Purchases After creating an account, you  can purchase tickets and they will be available for pick up at will call before the movie starts. Following every purchase you will receive a confirmation email. This will not be your ticket(s).

Misplaced Tickets Losing or misplacing tickets happens. Simply reach out to us at tickets@thevillages.com or (352) 753-3229.

Exchanges / Returns / On Account We understand that things happen and you can't always go to a movie you bought tickets for, so we are happy to help. On most movies, exchanges are permitted for the purchase of any future movie that is currently on sale. Simply reach out to us or fill out the form in your account on tickets.thevillages.com and we'll take care of it for you.

COVID-19 Guidelines

Please see our section in Health & Safety for The Savannah Center’s most up to date information on COVID-19 policies.

Assistive Moviegoing & Accessibility

At The Villages Movie Theaters, many of our showings are designated to assist moviegoers with hearing and vision impairments. We offer devices to enhance and amplify audio, provide closed captioning, or provide narration of the action on screen. In addition, our accessible theaters offer wheelchair seating in every auditorium. Our goal is to make all of our films enjoyable for everyone.

Assistive Listening Devices (ALDs) are available for all movies at all three locations. Please note that not all titles are compliant with closed captions and/or audio descriptions. Look for showtimes with audio description or closed captioning labels, or ask any crew member for any assistance.

With CaptiView, simply secure the device in your cup holder and adjust the flexible arm to the right angle.

Our theaters offer wheelchair spaces with companion seating. Some wheelchair spaces may still be available even if they show that they are marked as sold out. Ask any crew member at the box office for more information.

Locations

At this time, the Old Mill Playhouse is open for limited screenings. Please continue to check back for updates on the Barnstorm Theater or the Rialto Theater. 

Private Events

Private Auditorium rentals are available at any of The Villages Movie Theater locations, with or without a movie presentation. Having a private auditorium, you can hold appreciation parties for clients or friends, hold training seminars for staff, have a catered event with a movie, and with many of the additional amenities available, the possibilities are endless.